topic Re: re:bill increase in Contracts & Billing

re:bill increase

quickklik — Tue, 31 May 2022 14:53:13 GMT

hi I have only just joined EE from BT. my bill was supposed to be £14-40 you have charged me £16-90 already if this is permanent I want a Pac code ill switch suppliers rubbish promises from BT. I was told it would be £14-40 throughout my contract and you put the price up this soon no wonder you got bad references ******** NOT HAPPY

Mod edit: [please do not post personal information on the community].

Re: re:bill increase

Katie_B — Tue, 31 May 2022 14:54:25 GMT

Hello @quickklik.

Welcome to the EE Community.

I am sorry to hear your bill is not as expected.

Have you been able to view a copy of your bill within your My EE account?

This will show you what those extra charges are.

Katie 🙂

Re: re:bill increase

quickklik — Wed, 01 Jun 2022 06:21:43 GMT

no because your website is not working useless

Re: re:bill increase

quickklik — Wed, 01 Jun 2022 06:19:45 GMT

I took out my account with by who signed me up for a contract the guy I spoke to told me there would be no price increase for the time of the term signed for it has gone up over £2-odd on my 3rd bill EE total con I am reporting this to trading standards for mis selling products to senior citizens under the misrepresentation act 1967 also I want my contract with BT not EE BT are much better and treat customers honestly

Re: re:bill increase

Chris_B — Wed, 01 Jun 2022 05:46:40 GMT

@quickklik It’s rude to shout so please don’t. There is a price increase every year and it’s within the T&Cs of that contract you agreed too and for you to make a complaint about that you would need proof that you was told that and sorry to say your word it’s not proof especially when within the T&Cs that you agreed to that the price increase will happen each year, Did you read the contract before agreeing too it ?

Re: re:bill increase

Chris_B — Wed, 01 Jun 2022 05:56:20 GMT

@quickklik it’s also considered rude to shout so please don’t.

Did you read your contract about the yearly price increase ? Perhaps you should off before you agreed to it.

Re: re:bill increase

Leanne_T — Wed, 01 Jun 2022 06:46:25 GMT

Hi there @quickklik

I'm very sorry to hear this.

You can find details of the price increase in our Mobile RPI and CPI+ price changes, Help page.

If you would like to discuss this, please give us a call on 150 or 0800 079 8586 and the team will be happy to help.

Leanne 🙂

Re: re:bill increase

quickklik — Wed, 01 Jun 2022 10:32:40 GMT

the caps were a mistake my old keyboard had a light on to tell me when caps are on this one doesn't so quite often I send emails with caps in no offence meant just really annoyed about the amount my bill has gone up I only changed over to you because of the price when will this contract end please as ill be off then for sure

Re: re:bill increase

Leanne_T — Wed, 01 Jun 2022 11:01:12 GMT

Hi there @quickklik

You can locate the contract dates within your My EE account under plan and add-ons.

If you would like to discuss the increase, please give us a call and the team will be happy to help.

Leanne.

Re: re:bill increase

BrendonH — Wed, 01 Jun 2022 11:03:31 GMT

You do realise that BT and EE are now the same company right?

You can see when the contract is up within your MyEE account.

Re: re:bill increase

quickklik — Wed, 01 Jun 2022 11:03:54 GMT

not to worry no doubt you will remind me as your web site has crashed i can't log in keeps coming up blocked

Re: re:bill increase

Leanne_T — Wed, 01 Jun 2022 11:05:18 GMT

Hi @quickklik

Could you try another browser and see if you can log in?

Leanne.

Re: re:bill increase

BrendonH — Wed, 01 Jun 2022 11:05:40 GMT

We have no access to your account on this forum so if you can't access MyEE then you will need to call and ask when it is up.

Re: re:bill increase

quickklik — Thu, 02 Jun 2022 11:36:30 GMT

hi can someone tell me why I was charged £2-50 more after only being with you for a few months B.T. told me when I joined you that price was frozen for the whole contract am I able to go back to B.T. they give a much better service their servers don't shut down for days I was trying to add my Mrs an account with you but no way now I will be speaking to B.T. to try to go back to them as I feel this very poor service was sold to me telling lies and server constantly telling me I'm blocked I was told don't go to EE I now know why

Re: re:bill increase

Leanne_T — Thu, 02 Jun 2022 17:00:33 GMT

Hi there @quickklik

Thanks for coming back to us.

Please give us a call on 0800 079 8586 and the team will help you get this looked into.

Leanne 🙂

Re: re:bill increase

quickklik — Sun, 26 Feb 2023 10:57:34 GMT

hi i spoke to a very nice lady yesterday and i am having a package including fibre and mobile i understand price rises this government will be fitting metre's on our toilets next 😡 i went over to sky and was told my bill would be £85 by their engineer who fitted our sky equipment i got my first bill after 30 days had past so i had to pay all that each month and i am retired and disabled i told them i could not afford that much but they wouldn't listen i spoke to a lovely lady yesterday and i am back with EE from the 13th of march with a fibre deal too really pleased she was able to sort that for me shame she supports Leeds United still we can't all be perfect 👍

Re: re:bill increase

James_B — Sun, 26 Feb 2023 11:20:17 GMT

I'm happy to hear a member of the team were able to help @quickklik

Thanks for letting us know. 🙂

James