topic Re: Why does it say I have reached my credit limit? in Contracts & Billing

Why does it say I have reached my credit limit?

Nic83 — Mon, 14 Oct 2019 19:54:34 GMT

I am so annoyed I paid my bill this morning and have used it this evening and I have been told I’ve reached my credit limit?! What is going on ?
I can’t get hold of anyone human!!!!

Re: Why does it say I have reached my credit limit?

XRaySpeX — Mon, 14 Oct 2019 20:30:44 GMT

How were you told? By whom? Did the msg contain a link? If so, don't go there but what was the link?

Re: Why does it say I have reached my credit limit?

Jon_K — Tue, 15 Oct 2019 10:01:01 GMT

Hi @Nic83.

Welcome to the community.

Do you have a Spend Cap on your account that you might of reached?

Jon

Re: Why does it say I have reached my credit limit?

Daveg2021 — Fri, 05 Feb 2021 02:26:54 GMT

I’ve had this same problem but saying I owe nearly £300 what is going on

Re: Why does it say I have reached my credit limit?

James_B — Fri, 05 Feb 2021 07:53:28 GMT

Hi @Daveg2021,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care if you would like to discuss your credit limit.

Thanks

James

Re: Why does it say I have reached my credit limit?

Shezza2 — Tue, 17 Aug 2021 21:00:00 GMT

Why does my phone say you have reached your credit limit

Re: Why does it say I have reached my credit limit?

XRaySpeX — Tue, 17 Aug 2021 22:32:44 GMT

@Shezza2 : Check your Spend Cap by texting SPEND CAP to 150.

Re: Why does it say I have reached my credit limit?

Elizabeth62Ty — Mon, 29 May 2023 21:56:34 GMT

Why am i over my limit i ain't happy

Re: Why does it say I have reached my credit limit?

Christopher_G — Tue, 30 May 2023 06:41:07 GMT

Hi @Elizabeth62Ty

Welcome to the community.

Where do you see this message? What is it that you're trying to do?

Chris

Re: Why does it say I have reached my credit limit?

DeadlyDirk808 — Thu, 12 Oct 2023 16:26:53 GMT

Pretty bonkers this is.

117 gb allowance remaining, unlimited calls and texts....

Account £30 in credit also - yet after a purchase on the playstation store my account is suspended as I'm over my credit limit.

Can't even talk to a human about it!!

Re: Why does it say I have reached my credit limit?

Katie_B — Thu, 12 Oct 2023 17:31:14 GMT

Hi @DeadlyDirk808.

Welcome back to the EE Community.

Have you been able to try using our live chat service?

The option to start a conversation can be found on this page HERE.

Katie