topic Re: New mobile contract £50 deposit charge in Contracts & Billing

New mobile contract £50 deposit charge

Ijmjlm30 — Thu, 25 Nov 2021 03:01:02 GMT

Hi I have just took out a new contract with ee the phone had no upfront fee and monthly contract fee is £33 the contract is only 3 days in and my first bill is saying £83 I'm about to be charged £50 deposit for services there was no mention of this when I took out the contract with ee on the website or anywhere else this £50 just suddenly appears on my first bill can anybody help with why or how to prevent this charge.

Re: New mobile contract £50 deposit charge

XRaySpeX — Thu, 25 Nov 2021 05:02:45 GMT

It's probably a refundable security deposit against roaming. It probably will be refunded after 3 months of bills paid on time in full. If you don't intend to go a'roaming ask for it back.

Re: New mobile contract £50 deposit charge

Ijmjlm30 — Thu, 25 Nov 2021 10:04:57 GMT

Thank you for the reply I just think this is so wrong for there to be no mention of this £50 until the contract as started and no way of knowing about it until I registered with my ee to suddenly see my first bill is going to be 2 and half times the agreed contract my first bill is going to be taken on 1st of December which means I'm already going to be paying the £33 in advance anyway so really don't understand why I should pay a further £50 deposit n advance do you know if this can be stopped or do I just have to end the contract after only 3 days. Thanks

Re: New mobile contract £50 deposit charge

BrendonH — Thu, 25 Nov 2021 10:18:21 GMT

Paying the £33 in advance has nothing to do with this. You always pay for your tariff in advance.

The £50 deposit is for roaming. If EE deem that you don't have good enough credit score they will add a deposit on your account in case you go abroad and run up a huge bill. This deposit is then used for that.

If you are not going to be going abroad then you can call EE to get the £50 removed and they will turn roaming off on your account so you won't be able to use your phone on your account.

After 3 months or so you can turn roaming back on and it won't cost you anymore as by then hopefully you have paid in full and on time with your bills.

Re: New mobile contract £50 deposit charge

Ijmjlm30 — Thu, 25 Nov 2021 10:56:23 GMT

Thanks for reply BrendonH yes I understand the £33 agreed contract is to be paid in advance I just think its wrong for ee to add a further £50 charge with no warning or mention of it until the contract starts surely if ee thinks someone doesn't have good enough credit then roaming abroad should be turned off unless you ask for it to be turned on then at least have the choice of paying the £50 deposit or not. I will give them a call thanks

Re: New mobile contract £50 deposit charge

BrendonH — Thu, 25 Nov 2021 11:02:39 GMT

It's in the T&Cs which you should have read before signing for the contract.

Re: New mobile contract £50 deposit charge

XRaySpeX — Thu, 25 Nov 2021 12:01:01 GMT

Even if it is mentioned in the T&Cs, as it is a contingency charge that EE may or may not make in individual cases it is wrong of EE not to warn/inform a particular user in advance that he is subject to it.

Re: New mobile contract £50 deposit charge

BrendonH — Thu, 25 Nov 2021 12:10:15 GMT

@XRaySpeX wrote:
Even if it is mentioned in the T&Cs, as it is a contingency charge that EE may or may not make in individual cases it is wrong of EE not to warn/inform a particular user in advance that he is subject to it.

They are warning you!! it's in the T&Cs. Something you should read before hand. Claiming ignorance afterwards is not a defense.

Re: New mobile contract £50 deposit charge

Purdieboi — Mon, 27 Mar 2023 09:51:29 GMT

Did u get it back or did u have ro wait the 3 months thanks

Re: New mobile contract £50 deposit charge

Armandwes75 — Thu, 15 Jun 2023 22:03:20 GMT

I had the same experience this week with my new EE contract. Also a bill of 83£ and the contract is 33£ a month

Re: New mobile contract £50 deposit charge

Christopher_G — Fri, 16 Jun 2023 06:43:12 GMT

Did you speak to our Mobile Care team, @Armandwes75? Was it the refundable deposit?

Chris

Re: New mobile contract £50 deposit charge

asdasddfgvsadfa — Tue, 29 Aug 2023 14:28:37 GMT

Deceptive practice to not mention it clearly when taking out the contract. Expecting everybody to read the T&Cs for hidden charges is the stupidest thing I've ever heard Brendon.

Re: New mobile contract £50 deposit charge

Leanne_T — Tue, 29 Aug 2023 14:42:09 GMT

Hi @asdasddfgvsadfa

Have you been charged for a roaming deposit on your bill?

Leanne.

Re: New mobile contract £50 deposit charge

Jhone1 — Sat, 28 Oct 2023 17:07:07 GMT

Hi @Leanne_T

How can i cancel my deposit service charge of £50 in my acc im just a new user of ee. Also who will i need to contact on my concern

Re: New mobile contract £50 deposit charge

Katie_B — Sun, 29 Oct 2023 07:08:59 GMT

Hi @Jhone1.

Please give our customer care team a call on 150 and they can look into this further for you.

Katie

Re: New mobile contract £50 deposit charge

Nero5167 — Wed, 20 Dec 2023 09:32:24 GMT

I did it over the phone when getting broadband. No mention of it in the contracts for the broadband (just checked again), no mention on the phone, and I haven't signed a separate online contract for the mobile plan.

Re: New mobile contract £50 deposit charge

Leanne_T — Wed, 20 Dec 2023 11:57:31 GMT

Hi @Nero5167

Thanks for coming to the community.

If you give us a call on 150, the team can check the deposit and let you know what this is for and look into removing this for you if possible 🙂

Leanne.

Re: New mobile contract £50 deposit charge

andyeddie — Sun, 06 Apr 2025 12:36:47 GMT

I just had exactly this.
I contacted EE who suggested I was a credit risk and that there was most likely an issue with my credit score.

My credit rating is almost perfect. I am a home owner and fortunate to be in a well paid job.

I wonder if I didn’t provide enough information.

In my case I’d been with EE previously for years and ventured to Three for a cheaper deal. I returned because the network quality on my Three deal was so poor it prevented my iPhone performing to its potential.

- now I’m back on EE it’s like having a new phone again. All the functions are so fast again.

I rang them and they removed the deposit requirement immediately.

Re: New mobile contract £50 deposit charge

MrsMacLean45 — Fri, 16 May 2025 18:41:29 GMT

I totally agree with you that 50 pounds is a bit much. I have in the last 5 years taken out a mobile contract and not had to pay an upfront cost of that amount or any other amount x they must be clawing back all the money that people are doing a runner without paying their bills x Blame my adhd and birthstone polar x ********* have a great weekend. And it's now 16th may 2025 so even 4 years apart u still helped me thanks so much x

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