topic Re: splitting family account in Contracts & Billing

splitting family account

hanguyenqn — Sun, 20 Mar 2022 00:10:07 GMT

Hi there,

My ex partner is the main account holder. Now as we separate, I don’t have any contact with him for a long time and I want to pay for my own bill or start a new plan for my sim.

This is my old number so I don’t want to get a new one.

Thanks

Re: splitting family account

XRaySpeX — Sun, 20 Mar 2022 02:20:39 GMT

You need to call CS with both of you available on the line to effect a change of ownership. You will need to pass a credit check. You will then be paying for both contracts.

If that is not possible cuz you can't get him to agree then you really have no option but to start your own new contract & transfer your no. to it by a jiggery-pokery of porting out & back via another network's PAYG using PACs. I'm not sure you'll be allowed to do the latter as you are not the actual owner of your mobile no.

Re: splitting family account

bristolian — Sun, 20 Mar 2022 08:21:41 GMT

Hello @hanguyenqn

Whilst I have sympathy for your predicament, if your ex-partner is the account holder for your line then it is they who are ultimately responsible for it.

You will therefore need their consent to perform a change of ownership as described on this EE help page

Whilst I appreciate this is not your motivation, you are effectively asking how to take control of a number that belongs to someone else.

Re: splitting family account

XRaySpeX — Sun, 20 Mar 2022 08:26:01 GMT

Possession is 9 points of the law 😉 just not EE's law.

Re: splitting family account

hanguyenqn — Sun, 20 Mar 2022 10:04:21 GMT

Hi there, thank you for your response.

I don’t want to telling my story to stranger but I hate when people judges without knowing the whole story.

I’m a domestic abused survivor. This is my number I’ve been used for 8 years and my ex partner swapped my number to a new EE sims and put in his “family plan” without my consent so that he could check mines if he wants.

So unfortunately, even I don’t really like the way you commented about me but you did give me an answer for this. thank you @bristolian

Re: splitting family account

XRaySpeX — Sun, 20 Mar 2022 11:49:50 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.