topic Re: struggling to pay my bill in Contracts & Billing

struggling to pay my bill

Spb67 — Sat, 28 May 2022 08:56:51 GMT

I'm struggling to pay my bill, im 5 months into my contract, ive contacted customer services and they are no help at all, ive asked about cancelling my contract and even returning the the phone, i'm getting no help at all from EE...

Re: struggling to pay my bill

Jon_K — Sat, 28 May 2022 10:47:30 GMT

Hi @Spb67.

Welcome to the community.

I'm sorry to hear this.

If you make our Customer Care team aware of your circumstances, they'll be able to work with you to keep your service active.

Have a look at our Unable To Pay My EE Bill Support Article for more information.

Jon

Re: struggling to pay my bill

Spb67 — Sat, 28 May 2022 14:08:38 GMT

I have contacted EE customer service twice.. and have had no offer of help.. just told that if I don't pay it will go against my credit rating...

Re: struggling to pay my bill

Jon_K — Sat, 28 May 2022 16:44:06 GMT

This shouldn't be the case, @Spb67.

If you ask to speak with our collections team as it mentions in the support article, they will be able to help you before this happens.

Jon

Re: struggling to pay my bill

Spb67 — Sat, 03 Sep 2022 07:39:00 GMT

I have called customer services twice since and just told my only option is to pay a cancellation fee of over £700 .. which they don't seem to understand that if Im struggling with £49 how can I afford £700..

EE are no help at all,

Talking to a 17yrs old who has no idea, just reading from a script...

😡😡😡😡😡😡😡😡😡😡😡

Re: struggling to pay my bill

Christopher_G — Sat, 03 Sep 2022 07:49:10 GMT

Hi @Spb67

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: struggling to pay my bill

pawelbaginski81 — Wed, 19 Oct 2022 16:23:47 GMT

Ps
get in touch button in section A 'Start conversation' button will appear in a few moments during opening hours don't work for some reason. Tried during opening hours with different browsers as well.
That is why I'm asking for an email.

Re: struggling to pay my bill

Christopher_G — Wed, 19 Oct 2022 16:29:22 GMT

Hi @pawelbaginski81

Welcome to the community.

I've sent you a private message, could you take a look and get back to me please?

Thanks

Chris