topic Re: Unable to upgrade in Contracts & Billing

Unable to upgrade

emc0712 — Thu, 26 May 2022 21:06:39 GMT

I am eligible for an upgrade but I keep getting a message ‘sorry no available plans for this device’. It says it on all plans and devices. Anyone experienced this?

Re: Unable to upgrade

Chris_B — Fri, 27 May 2022 06:27:27 GMT

@emc0712 Are you trying to upgrade before your upgrade period ? Ie an early upgrade or are you within the standard upgrade period which is 45 days before your minimum time.

it it’s an early upgrade you have to have a same cost or a more costly tariff than you have now.

Re: Unable to upgrade

emc0712 — Fri, 27 May 2022 07:28:12 GMT

I am within the standard 45 days, so frustrating

Re: Unable to upgrade

Christopher_G — Fri, 27 May 2022 08:22:04 GMT

Hi @emc0712

I'm sorry to hear that the plans aren't showing for you. I would recommend speaking with our Mobile Care team so they can look into this for you and run through some upgrade options.

Chris