topic Re: Early Upgrade issue in Contracts & Billing

Early Upgrade issue

HiToby — Thu, 26 May 2022 06:33:54 GMT

Hi! I am planning to upgrade from an old plan to an unlimited data plan.

Q1: My old plan due date is mid-Dec, may I know do I need to pay early upgrade fee in this case?

Q2: Do I need to pay both plans before the due date or just pay for the new plan?

Sorry for the silly question and Thank you for your time. Cheers!

Chris_B — Thu, 26 May 2022 07:09:27 GMT

@HiToby To upgrade early you’ll pay off your old plan and you start your new plan you only have one plan to pay the new one.

Leanne_T — Thu, 26 May 2022 07:56:30 GMT

Morning @HiToby

Thanks for coming here 🙂

To check for any early upgrade fees, log your My EE app and select Menu > Upgrade and this will show you any early upgrade fee.

Please see our Understanding your bill after an upgrade, Help page for help with what to expect after you upgrade.

Hope the information you have been given is helpful, let me know if you have any further questions 🙂

Leanne.

HiToby — Fri, 27 May 2022 05:42:05 GMT

Thank you for your reply!