topic Re: Upgrade lies in Contracts & Billing

Upgrade lies

williamward35 — Sun, 22 May 2022 19:34:38 GMT

I was told i can get an early upgrade this is great went on the website ordered a upgrade phone again great just what i wanted 6 hours later i get an email saying i cant have upgrade and i need to text up to 150 so i do and yes iam eligible for upgrade so phone 150 speak to a nice lad he puts me through to the digital sales team woman on there didnt care she was like no your still in contract nothingbu can do lies as the lad at 150 said its eligible told me the deals this nasty woman wouldnt even look then cancels the order completely how rude iam foaming with them

Re: Upgrade lies

Chris_B — Mon, 23 May 2022 06:16:14 GMT

@williamward35 You can upgrade when ever you want you just might be required to pay off your old contract to upgrade.

Re: Upgrade lies

Katie_J — Mon, 23 May 2022 06:56:52 GMT

Hello @williamward35.

Welcome to the EE Community.

I am sorry to hear this is happening when you are looking to upgrade your contract with us.

Was a fee mentioned by the lady in digital sales?

Speak soon,

Katie 🙂

Re: Upgrade lies

williamward35 — Mon, 23 May 2022 10:24:53 GMT

I rang 150 and they sorted the matter thank you

Get Outlook for Android

Re: Upgrade lies

Leanne_T — Mon, 23 May 2022 10:56:27 GMT

Thanks for letting us know @williamward35

Have a lovely day 🙂

Leanne.