topic Payment in Contracts & Billing

Payment

Sebby13 — Sun, 22 May 2022 21:06:20 GMT

Hi there I had an outstanding bill of a certain amount and services had been suspended it told me the amount needed to be paid to reactivate account which I paid but then it’s still not been reactivated and is saying I still need to pay the rest

Re: Payment

Chris_B — Mon, 23 May 2022 06:42:29 GMT

@Sebby13 It takes up to 24 hours for the services to resume once you pay the outstanding fee.

Re: Payment

Candy66 — Mon, 22 Aug 2022 08:00:40 GMT

I’ve rung ee a few times about other things and been told I owe nothing on august bill and now being told bill hasn’t been paid

Re: Payment

James_B — Mon, 22 Aug 2022 08:10:51 GMT

Hi @Candy66,

Welcome to the EE Community. 🙂

How did you pay your August bill?

James

Re: Payment

Candy66 — Mon, 22 Aug 2022 21:34:08 GMT

Direct debit ,have rang a few times in past week or 2 to check sometelse and was told nothing outstanding on bill and no credits put on

Sent from my iPhone

Re: Payment

Christopher_G — Tue, 23 Aug 2022 07:50:21 GMT

How were you told that you still owe money, @Candy66?

If your balance is clear on your My EE account and your Direct Debit went through OK, everything should be fine.

Chris