topic Re: Mis sold a new phone plan and tablet - Breach of contract? in Contracts & Billing

Re: Mis sold a new phone plan and tablet - Breach of contract?

PaulRedMan13 — Mon, 02 May 2022 19:57:37 GMT

Went into ee store merryhill march 2022 to upgrade my phone (£89 full works plan) on upgrading my phone I was given a Ess device 4g. I was told it was free. On getting my first bill I noticed a extra £11.40 on my bill . Contacted store and was told it would rectify itself on my next bill. Got my second bill & the £11.40 is still being charged.contacted store another 3 times by phone and have also gone to store only too be told I agreed to item. I only signed to upgrade my phone , when I checked my paper contract I found fixed to the back a consumer-additional line contract (24 months) this direct debit did not contain my signature. This was the first time I had seen this as It was not shown to me on the tablet in store hence no signature. Re contacted store and without them saying it I was basically told I was not telling the truth and it was a glitch ☹️

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

Chris_B — Mon, 02 May 2022 20:12:08 GMT

@PaulRedMan13 If your signature is not on that contract you can take it back and tell them that you don’t want it as you’ve not signed it. You can not agree to a contract and have payment’s taken unless you agree to it and you agree to it by signing said contract. Go to the store and show them.

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

PaulRedMan13 — Mon, 02 May 2022 20:29:53 GMT

Hi Chris thanx for advice . Sadly have been back to store with tablet and
contract and nothing has been resolved they basically said it was glitch
even though I told them I never saw contract . They just did not want to do
anything .

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

James_B — Tue, 03 May 2022 06:50:26 GMT

Hi @PaulRedMan13,

Welcome to the EE Community. 🙂

I've sent you a private message. Please check your inbox and get back to me.

Thanks

James

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

marf20 — Wed, 19 Jul 2023 06:54:52 GMT

Hi James , i have exactly the same issue, just realize this today. I m paying extra 13£ for ess device which I have been told its free. I cannot go to store because I m going for my holiday in 2 days and working until my flights. I think this is breaching the contract plan. I m so angry, because I m always paying attention to details but not this time. Could you please help me as well with this issue? Thank you

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

Leanne_T — Wed, 19 Jul 2023 09:21:06 GMT

Hi @marf20

Thanks for coming here.

How long ago did you complete the deal instore?

Have you tried calling the store to get this looked into?

Thanks 🙂

Leanne.

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

Bloozy — Wed, 19 Jul 2023 10:17:56 GMT

Please can you share what you told @PaulRedMan13 here otherwise nobody visiting the forum knows what actually happened and defeats the point of having a place where everyone can share the EE problems encountered and how they are resolved.

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

Bloozy — Wed, 19 Jul 2023 10:17:08 GMT

He disappeared after a "private message"....😅😉

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

Leanne_T — Wed, 19 Jul 2023 10:24:22 GMT

Hi @Bloozy

The private message was to advise our customer care team would be able to get this looked into in more detail f this was not resolved after contacting the EE Store.

Leanne.

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

Crazy26 — Fri, 22 Mar 2024 05:23:28 GMT

The same thing has happened to me. I have been sold a plan I never agreed too. EE has a company you are misleading consumers and potentially putting them in debt. I signed up for what I could afford to pay monthly, not the extra £13. I will get contacting the Ombudsman and also watchdog

Re: Re: Mis sold a new phone plan and tablet - Breach of contract?

Katie_B — Fri, 22 Mar 2024 07:31:49 GMT

Hello @Crazy26.

Thanks for coming here.

I am sorry to hear this has happened.

How did you take your contract out?

Have you reported this to our customer care team?

Speak soon,

Katie