topic Re: Billing up by 9% in Contracts & Billing

Billing up by 9%

Frank1466 — Thu, 26 May 2022 09:44:02 GMT

Re: Billing up by 9%

Schockwave — Thu, 26 May 2022 10:35:49 GMT

Hello @Frank1466 ,

\Welcome to the community,

That is correct, this happens every year, which you would have seen when you signed the contract.

I would suggest taking a look here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/mobile-price-changes1

Re: Billing up by 9%

Frank1466 — Mon, 30 May 2022 13:30:00 GMT

I have raised a complaint but as usual no reply . You are losing two contracts in December

Re: Billing up by 9%

Frank1466 — Mon, 30 May 2022 13:31:52 GMT

Not interested in how or why . All I am saying is due to your increase you are going to lose two phones in December . I raised a complaint with ee but as usual no reply and no help

Re: Billing up by 9%

Schockwave — Mon, 30 May 2022 13:32:48 GMT

@Frank1466 ,you can raise a complaint, but I doubt it will make any difference, all networks work on the same principal, every year the prices rise, as shown on the link I gave you.

Re: Billing up by 9%

Frank1466 — Mon, 30 May 2022 13:39:21 GMT

I have done but due to a total lack of interest from ee nobody has bothered to reply . I was told on the phone by one operator ring later and explain your situation and they will help . All I was told was let your account go into arrears and wreck your credit rating so the. They would do something . Completely useless

Re: Billing up by 9%

Katie_B — Mon, 30 May 2022 15:11:01 GMT

Good Afternoon @Frank1466.

I am sorry to hear you are yet to receive a reply to your complaint, someone will be in touch regarding this as soon as possible.

I can see @Schockwave has provided you a link with all the information regarding the RPI & CPI increase.

How did you raise this complaint? was it over the phone or online?

Speak soon,

Katie 🙂

Re: Billing up by 9%

Frank1466 — Mon, 30 May 2022 15:28:01 GMT

I raised the complaint online last week

Re: Billing up by 9%

Frank1466 — Mon, 30 May 2022 15:40:26 GMT

The two mobiles in question are linked to my ee account not this chat login

Re: Billing up by 9%

Katie_B — Mon, 30 May 2022 15:46:37 GMT

Thanks for getting back to me @Frank1466.

I have sent you a private message for more details.

Katie 🙂