topic Re: Paying bill from abroad in Contracts & Billing

Paying bill from abroad

institute — Thu, 12 May 2022 02:17:18 GMT

Good evening

I need to pay my UK bill from the US

Can't phone 150 or 360

Going online or account tells you to text to 150 which it does not accept from outside UK.

Tried the +448000798586 number that you use from abroad but doesn't call and immediately drops out.

I know ee are going to disconnect me soon I'm going to be left with no phone and no way to reconnect.

Thanks John

Re: Paying bill from abroad

XRaySpeX — Thu, 12 May 2022 02:27:17 GMT

@institute : Try using Fast Payment online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.

Re: Paying bill from abroad

institute — Thu, 12 May 2022 02:27:33 GMT

Fast payment tells you to text 150

And then it doesn't send.

Re: Paying bill from abroad

XRaySpeX — Thu, 12 May 2022 02:32:20 GMT

That's cuz the MyEE site is under maintenance at the mo' & that's just a holding msg. Try on the UK morn when it'll be back & you can do an online payment..

Re: Paying bill from abroad

institute — Thu, 12 May 2022 03:32:33 GMT

To be honest ee shouldn't put people in the position of not being able to pay then sending a text saying if you don't pay we will cut you off, it's poor service from a huge company.

Re: Paying bill from abroad

Leanne_T — Thu, 12 May 2022 06:38:48 GMT

Hi @institute

Thanks for coming to the community.

Have you been able to make the payment this morning?

Thanks.

Leanne.