topic Re: How do I cancel a direct debit in Contracts & Billing

How do I cancel a direct debit

Sammarlander — Wed, 10 Nov 2021 00:44:17 GMT

Re: How do I cancel a direct debit

James_B — Wed, 10 Nov 2021 08:50:13 GMT

Hi @Sammarlander,

Welcome to the EE Community. 🙂

Are you wanting to change the account your direct debit is taken from or pay by another method?

James

Re: How do I cancel a direct debit

Fatboy71 — Wed, 10 Nov 2021 08:51:54 GMT

You can usually do this by going into the bank and asking them to do it. Or if you have online banking, there is usually somewhere on there for to access/show your direct debits and from there cancel them.

But, if you still have a monthly contract with EE, you definitely do not want to cancel the direct debit for it, as this will mean they won't be able to take payments, and then your account will go into arrears.

Re: How do I cancel a direct debit

weaver — Fri, 03 Mar 2023 20:32:30 GMT

I do not get a strong signal in my area ,and keep loosing it at critical moments .I t use to be a lot stronger signal years ago but now I keep loosing it. So I cant see the point of having a dongal for my desk top anymore. So I will cancel my monthly payments. How do I do this ? Regards W.H.

Re: How do I cancel a direct debit

XRaySpeX — Fri, 03 Mar 2023 21:20:40 GMT

@weaver : Try looking at Bills & Payments > Manage Direct Debit.

Re: How do I cancel a direct debit

Christopher_G — Sat, 04 Mar 2023 07:56:19 GMT

Hi @weaver

Welcome to the community.

If you have a contract plan for your dongle, you'll need to speak to our Mobile Care team to cancel your plan, rather than just the Direct Debit. Otherwise the bills will continue to be produced without payment.

It could be that there are maintenance works going on in your area, if this has only started happening recently. You can check the status of your postcode on our coverage checker.

Chris

Re: How do I cancel a direct debit

AnimalLover97 — Tue, 25 Jul 2023 21:45:18 GMT

Hello there I was just wondering if you had any advice on how to cancel my direct debit that is connected to my back card

Re: How do I cancel a direct debit

XRaySpeX — Tue, 25 Jul 2023 23:27:16 GMT

@AnimalLover97 DDs are connected to your bank a/c not your bank card. Assuming that's what you meant you can amend your DD under Bills & Payments > Manage Direct Debit.

Re: How do I cancel a direct debit

roryconnie — Wed, 26 Jul 2023 06:48:58 GMT

You can't cancel a direct debit on this link. You can only change it to another card. There is no cancel button. I also do know that I need to cancel with my bank, but also wanted to be sure and cancel with EE.

Re: How do I cancel a direct debit

James_B — Wed, 26 Jul 2023 06:52:31 GMT

Hi @roryconnie,

Welcome to the EE Community. 🙂

Have you cancelled your EE contract or are you just wanting to change your payment method?

If you've cancelled your contract, it's best to leave it open until your final bill has been processed. (This will also allow any refunds due to get back to you.)

It'll be cancelled automatically after the last bill amount is taken/refunded.

James

Re: How do I cancel a direct debit

Almshouses1959 — Mon, 25 Dec 2023 07:38:12 GMT

yes

Re: How do I cancel a direct debit

Leanne_T — Tue, 26 Dec 2023 08:59:15 GMT

Hi @Almshouses1959

Do you have a query we can help you with?

Leanne 🙂

Re: How do I cancel a direct debit

Chloemansell — Tue, 09 Apr 2024 20:24:57 GMT

Hello there I can you take me off your System and remove my bank details, please

Re: How do I cancel a direct debit

XRaySpeX — Tue, 09 Apr 2024 20:30:22 GMT

@Chloemansell : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: How do I cancel a direct debit

Mdshahed — Sun, 16 Jun 2024 20:07:39 GMT

I want to cancel direct debit

Re: How do I cancel a direct debit

James_B — Mon, 17 Jun 2024 06:39:43 GMT

Welcome to the EE Community, @Mdshahed 🙂

Please tap here and log in to your account to manage your direct debit.

Thanks

James

Re: How do I cancel a direct debit

Sweet421 — Fri, 08 Nov 2024 14:44:07 GMT

Hello,

I recently got EE dongle on monthly rolling basis but the network keeps fluctuating in my area.

How can I cancel my direct debit?

Is it just with my bank or i have to contact EE?

Thanks,

Stay

Re: How do I cancel a direct debit

XRaySpeX — Fri, 08 Nov 2024 16:40:47 GMT

@Sweet421 : Cancelling a DD doesn't stop a contract nor your obligation to pay for it. Therefore you would need to contact CS & give 30 days notice to cancel your contract.

Re: How do I cancel a direct debit

Flossyflo — Tue, 10 Dec 2024 16:49:23 GMT

I need to cancel the direct debit as I’m in the process of setting up a new bank account & the one it’s set up too has no money in it.

Re: How do I cancel a direct debit

Flossyflo — Tue, 10 Dec 2024 16:50:32 GMT

Going to reset it up when new bank account is set up.