topic Re: How do I get a VAT invoice in Contracts & Billing

How do I get a VAT invoice

Sarahramseyg — Tue, 05 May 2020 13:54:13 GMT

Please can someone tell me how I can get a VAT INVOICE for my EE mobile Bill, so that I can claim it via my expenses whilst working from home due to the lockdown?

This is for a personal account not a business account, and the accountant will only accept a VAT invoice!

Re: How do I get a VAT invoice

Katie_B — Tue, 05 May 2020 16:17:43 GMT

Good Evening @Sarahramseyg.

Thanks for coming to the community.

Please give our mobile care team a call who will be able to look into providing you with this.

Katie 🙂

Re: How do I get a VAT invoice

Sarahramseyg — Thu, 07 May 2020 09:46:17 GMT

I have tried to contact the EE customer support team regarding this, on several occasions, but to no avail as informed via the instant phone message that the waiting time is a hour or more.

that is why i posted on this forum, to see if there is another way to get a vat invoice!

Re: How do I get a VAT invoice

Leanne_T — Thu, 07 May 2020 11:37:39 GMT

Afternoon @Sarahramseyg

Thanks for coming back to us, I am sorry we have no account access on the community.

If you could try again to get in touch with our Mobile Care team they will have access to your account and help you with your VAT invoice.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Thanks.

Leanne.

Re: How do I get a VAT invoice

Brian666 — Fri, 26 Jun 2020 08:23:09 GMT

Why isn't there a clear link to be able to download the monthly invoice?

Surely very basic customer service?

Re: How do I get a VAT invoice

bristolian — Fri, 26 Jun 2020 08:29:56 GMT

@Brian666

If you login to your myEE online account and are in the "invoices & payments" section, click on "invoices" and then on the RHS "View a different invoice".

This lets you download any of your previous bills in the past 2 years in PDF format.

Re: How do I get a VAT invoice

wolstyles — Wed, 21 Oct 2020 09:41:26 GMT

I can't see the "Invoices & Payments" section - only "Bills and Payments". Is that for business accounts only?

Re: How do I get a VAT invoice

bristolian — Wed, 21 Oct 2020 10:13:43 GMT

@wolstyles

Are your bills/invoices listed or shown under "Bills and payments"?

The exact terminology may well differ.

Re: How do I get a VAT invoice

sgtbilko — Fri, 26 Mar 2021 10:10:53 GMT

I have the exact same question. There are no solutions in this thread. Rather than ask customers to telephone you in this internet age, why not simply provide a basic VAT invoice facility. It surely cant be rocket science. And other 'helpful' 'experts', please read and UNDERSTAND the question before contributing.

Re: How do I get a VAT invoice

Leanne_T — Fri, 26 Mar 2021 11:38:30 GMT

Hi @sgtbilko

Thanks for posting.

Our bills for personal users now show all charges inclusive of VAT. If you need a VAT breakdown for business purposes, please get in touch with Customer Care to arrange switching to a business account.

Leanne 🙂

Re: How do I get a VAT invoice

bjammin79 — Wed, 21 Apr 2021 21:55:02 GMT

Changing to a business account won’t solve the issue of claiming back expenses, if anything it makes it worse as nearly any employer will not reimburse a business when your an employee!

Re: How do I get a VAT invoice

Ali109 — Fri, 14 May 2021 12:13:41 GMT

I think EE and some others see this as an opportunity to charge more for switching to a business account. I actually claim for my personal phone which I use for business and my accountant allows me to claim for the VAT paid, all he asks for is that I hand write the VAT number on the bill. We the customers are asking for an invoice for what we have to pay but they refuse to give it. so the only way is to leave them and go to another provider who will agree to provide you with a VAT invoice at point of sale. EE and others have a lesson to be learnt and only us the customers can teach them. We as a business always provide a VAT invoice, but they have gone out of their way and made an effort to change their invoices withholding the VAT information. So if you are not happy like me, you know what to do.

Re: How do I get a VAT invoice

wolstyles — Fri, 14 May 2021 16:30:34 GMT

You know what - I think you are bang on there. As a matter of course, I ALWAYS give my customers a VAT receipt. I can't see why on earth you'd want to make it difficult and upset your customers! Plus, I'm definitely being overcharged for my usage - much better deals out there! I'm leaving soon for sure. Not being tricked into a more expensive 'business account'!

Re: How do I get a VAT invoice

Leanne_T — Fri, 14 May 2021 16:33:54 GMT

Hi @wolstyles

Thanks for posting.

The team will go through the plans and let you know what options are available.

Thanks.

Leanne.

Re: How do I get a VAT invoice

bjammin79 — Fri, 14 May 2021 17:24:38 GMT

You seem to either have not read or understand the thread, we can’t and won’t change to a business account when it will not enable us to receive reimbursement of expenses from our employers. As customers we should be able to get a vat receipt for our purchases regardless of which there is no way of doing so since you have stupidly changed the bill format!!

Re: How do I get a VAT invoice

XRaySpeX — Sat, 15 May 2021 01:03:06 GMT

@Leanne_T : It's not that easy for an ordinary consumer to take out a business contract with you, besides just not wanting to look like a business to their employer (& the VAT man) when they are simply an employee. All sorts of documentation, much of which is non-existent, needs to be supplied.

It's far simpler for EE to include on their mobile bills their VAT Reg No. which EE has always put on Broadband bills. It is VAT reg.no: GB 245 7193 48.

Re: How do I get a VAT invoice

HMRC — Sun, 27 Jun 2021 00:32:29 GMT

Any company including EE that are charging VAT have an obligation to provide a detailed VAT Invoice to any customer whom requests one they do not need to be registered as a business to request a VAT Invoice but the company in this case EE have a legal obligation by HMRC to provide a detailed VAT Invoice upon request.

Furthermore VAT cannot charge without stating that you are charging VAT on said Invoice and you must legally provide a VAT Registration Number on all documents where VAT is charged.

You have 28 days notice to rectify this matter on all customers future invoices.

Re: How do I get a VAT invoice

XRaySpeX — Sun, 27 Jun 2021 02:00:36 GMT

@HMRC : What authority do you have to serve notice? Are you who your nick purports to be? Is so, you would be serving EE notice officially in writing.

Re: How do I get a VAT invoice

covlocks — Sun, 27 Jun 2021 05:00:06 GMT

@HMRC Good try at pretending you are HMRC, but the spelling and grammar let you down🤔🤔

Re: How do I get a VAT invoice

Chris_B — Sun, 27 Jun 2021 05:24:48 GMT

@HMRC This is almost as bad a as scam HRMC phone call. Do you really think EE haven’t looked in to this to know what that are allowed to do.