topic Re: Re: How do I switch to paperless billing in Contracts & Billing

Re: How do I switch to paperless billing

bumbulls — Tue, 26 Jan 2021 17:40:23 GMT

Is there no way to switch to paperless bill online? My letter from EE says I can.

Re: Re: How do I switch to paperless billing

Leanne_T — Tue, 26 Jan 2021 18:17:12 GMT

Hi @bumbulls

Welcome to the community.

If you would like to remove itemised billing please give us a call on 150, our Mobile Care team will be happy to help 🙂

Thanks.

Leanne.

Re: Re: How do I switch to paperless billing

bumbulls — Wed, 27 Jan 2021 12:54:33 GMT

My question was how do I move to paperless bills; i.e. stop receiving printed bills through the post and see my bills online. Your company's recent letter to me from Mark Carberry informed me I should set this up online via My EE.

Thank you for informing me I can stop itemised billing; I would like to arrange this, but why am I unable to do it online?

Many thanks

Andy

Re: Re: How do I switch to paperless billing

Leanne_T — Wed, 27 Jan 2021 13:08:27 GMT

Hi there @bumbulls

You can set up a My EE account and view your bills online, to change your billing preference you would need to call us on 150.

Our Mobile Care team will be more than happy to change this for you.

Thanks.

Leanne.

Re: Re: How do I switch to paperless billing

Xxxxxxxxx — Wed, 24 Feb 2021 08:18:16 GMT

It's a poorly worded letter.

"However you can switch to receive all future bills online at MyEE."

You can switch to online, but apparently only by calling 150.

Having given up several times calling 150 to switch due to wait times. i also thought it must finally be possible on-line... but no.

Re: Re: How do I switch to paperless billing

howibass — Thu, 25 Feb 2021 16:10:23 GMT

Why send a letter that says "you can switch to receive all future bills online at My EE" when in fact that's not something you can do at all? Rubbish.

Re: Re: How do I switch to paperless billing

bumbulls — Fri, 26 Feb 2021 12:11:21 GMT

I got another letter from EE yesterday saying the same thing: hat I can switch to paperless bills on my EE. Wake up EE. (Do they read this?)

Re: Re: How do I switch to paperless billing

Leanne_T — Fri, 26 Feb 2021 15:08:58 GMT

Hi @bumbulls

Thanks for coming back to us.

Could you upload a picture of the letter removing any personal details? you can do this using the camera icon.

Thanks.

Leanne.

Re: Re: How do I switch to paperless billing

bumbulls — Fri, 26 Feb 2021 19:04:01 GMT

[mod edit: image rejected due to it containing personal information]

Re: Re: How do I switch to paperless billing

bumbulls — Fri, 26 Feb 2021 17:36:34 GMT

Photo of letter sent.

Andy

Re: Re: How do I switch to paperless billing

Christopher_G — Sat, 27 Feb 2021 07:15:21 GMT

Hi @bumbulls

Could you blank out the personal information before uploading please?

Chris

Re: Re: How do I switch to paperless billing

bumbulls — Sat, 27 Feb 2021 12:19:25 GMT

Here is a snap of the second letter received from EE clearly stating I can change to paperless billing online via myEE

Re: Re: How do I switch to paperless billing

James_B — Sat, 27 Feb 2021 13:03:56 GMT

Hi @bumbulls,

The letter is to advise that if you switch to online bills, you can view them in My EE, not that you can make the change in My EE.

I'm sorry for any confusion caused.

James

Re: Re: How do I switch to paperless billing

Hereward — Thu, 18 Mar 2021 19:37:35 GMT

I don't understand why switching to paperless billing can't be done online. Il

Re: Re: How do I switch to paperless billing

Leanne_T — Fri, 19 Mar 2021 07:54:12 GMT

Hi @Hereward

Thanks for coming to the community.

If you would like to stop paper bills being sent to you, please get in touch with our Mobile Care team they can update your account.

Thanks.

Leanne.

Re: Re: How do I switch to paperless billing

hoarwithy — Sat, 27 Mar 2021 16:18:47 GMT

@Leanne_T See below:

Re: Re: How do I switch to paperless billing

hoarwithy — Sat, 27 Mar 2021 16:23:50 GMT

@Leanne_T see below - Your web site says don't call 150 unless it's urgent as you're very busy so please can we have the link offered in the cover letter.

Thx

Re: Re: How do I switch to paperless billing

Christopher_G — Sun, 28 Mar 2021 14:39:45 GMT

Hi @hoarwithy

I can't find any way to do it in the My EE account.

Chris

Re: Re: How do I switch to paperless billing

Seema2 — Sat, 03 Apr 2021 10:34:09 GMT

Go to 150 and end up where you 'wish to close the account' - they answer quicker.

The reason why they make this so hard is that there is a £2.50 monthly charge - quite a lucrative income stream!

Really poor.

Re: Re: How do I switch to paperless billing

hoarwithy — Mon, 05 Apr 2021 11:16:07 GMT

I agree it is really poor, but my point was that for the last three bills there has been this cover letter saying how our bills have a new look, and including the statement that we "can switch to receive all future bills online at My EE." That's a direct quote and it doesn't seem to bear any resemblance to actual fact.

I live in a low signal and cannot make calls readily from home, so dialling 150 is not a realistic option for me. I really don't need a three page paper bill telling me I've not exceeded my allowance, especially when they text me if I'm getting close to my limits anyway.

Come on EE, get it sorted, with a prominent link from the bills page.