topic Re: Closed account in Contracts & Billing

Closed account

silakazancli — Thu, 12 Nov 2026 19:41:08 GMT

Hi,

I have cancelled my EE account and moved abroad. Although I have received my final bill, my Apple TV add-on still appears to be active.

This is preventing me from changing my country/region in the App Store, as I need to update it to reflect my new country and currency.

I have tried to cancel the Apple TV add-on through the EE app, but since my EE account has already been closed, I can no longer access the relevant options. I also contacted Apple Support, and they advised me that I would need to resolve this directly with EE.

Could you please look into this issue and deactivate the Apple TV add-on associated with my former EE account?

I would appreciate it if you could contact me by email so we can resolve this matter.

Thank you for your help.

Kind regards

Re: Closed account

XRaySpeX — Fri, 13 Nov 2026 02:38:25 GMT

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

Re: Closed account

Linzi_H — Sat, 14 Nov 2026 08:10:51 GMT

Hi @silakazancli

Welcome to the Community.

If you contact our Customer Service Team directly, they'll be in the best position to help you with this.

Let us know how you get on,
Linzi