topic Direct debit in Contracts & Billing

Direct debit

newshp — Thu, 12 Nov 2026 18:51:33 GMT

I am trying to set up a direct debit. When I follow the link, I am told I my payments must be up to date which they are. But there is no option to set up a new instruction

Re: Direct debit

XRaySpeX — Thu, 12 Nov 2026 19:21:50 GMT

@newshp : You can set up your bank details or payment date in your EE a/c under Bills & Payments > Manage Direct Debit.

You will need to be set up as the Bill Payer under Account Settings > Manage Numbers to do that though.

Re: Direct debit

newshp — Thu, 12 Nov 2026 19:39:28 GMT

Thankyou, I am just trying to change an old direct debit, I follow the link
to manage direct debits, but still told that my payments must be up
to date. The only option I get is to say that everything on page is
understandable