Bill

Gaby25 — Thu, 12 Nov 2026 08:02:42 GMT

I paid 700 pounds this morning due to what the bill says I’ve posted back the iPad and should arrive on Thursday today. I’m on benefits and on a student and disabled no one told me when I made the contract for I pad that this amount will came off I want to say that u put me in a position of no money now, I also want the other number to not belong to me how many numbers do I need? 1 sim the same sim I have with you over 2 years. Even if some money will return it won’t be helpful for me having Cradit of that amount that’s almost what I have to left on my contract and your rolls don’t allow to pay the rest of the contract without penalty so what’s the point now I never made any updates of anything I have the I phone 17 since February I’m so confused and unfortunately as I said a part time student at the open university of Scotland. And have one. One one today and tomorrow and I have an I assignment to give in before 15 of December so that means a lot of work for me on top of every day life and my cat rent food and electricity and gas i made clear from the start I have communications skills and that it has to be made you as a company are sure I understand everything and update on change in a clear manner

I really don’t know what to after paying the 700 this morning and I sent yesterday with the envelope the iPad with first class signed for yesterday so you will receive it today . I get paid this Friday and it still leaving with nothing I won’t to make clear I didn’t make any upgrades it’s really stupid u can’t pay out ur contract of your phone and go back to pay like I did 12.50 on this number I have had before the contract of the phone. Also my condition makes that I’m not allowed credit with bank or get in minus and I have expenses for university I really don’t know were I stand now I returns the iPad and canceled the sim that came with it and hope u deal with the other number that came with the iPad that I didn’t actually use yes it was downloaded by me but not used as a sim . And I don’t know how u can explain to me what will be going on and understand that at times even u need to talk by script it Dosent mean I understand because that script doesn’t give you an option its agree or not yes or no and sometimes it’s not simple and for me to call and deal with it will take a long time more then your avvrge customer, and that time I need I am aware I need more time but i really regret that I didn’t just stay with the sim only contract I had with ee and so angry I made the contract even on the phone let alone on the iPad

[Mod edit: removed personal details]

Re: Bill

Chris_B — Thu, 12 Nov 2026 08:00:34 GMT

@Gaby25 this is a public forum not customer services do not post your private information, i.e. your address on the Internet.

The bill for the iPad would’ve been generated before you posted it back and providing you followed the correct procedure of returning an item you’ll be refunded that money in 7 to 10 days,

Re: Bill

Linzi_H — Thu, 12 Nov 2026 10:48:32 GMT

Hi @Gaby25

I can imagine this has come as quite a shock if you weren't expecting these funds to be taken. Whilst I'm confident everything will be sorted when your return reaches us automatically, please call our team directly, as they are in the best position to support you moving forward.

Linzi

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