topic Re: Fraudulent billing in Contracts & Billing

Fraudulent billing

EdFl — Tue, 10 Nov 2026 02:10:35 GMT

I already have a formal complaint open. EE continue to bill me and send threatening emails for money I don’t owe as my service was transferred to another provider a month ago, but EE refuse to close the account. I even have emails from EE stating my service end date. This is outrageous bullying. My next step will be to escalate the complaint to ofcom and my MP. If anyone from EE is reading this please get this sorted before it ends up costing you even more.

Re: Fraudulent billing

XRaySpeX — Tue, 10 Nov 2026 02:15:02 GMT

What EE service you talking of here? How did you transfer this service away from EE?

OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Fraudulent billing

EdFl — Tue, 10 Nov 2026 02:39:30 GMT

Thank you - I’m aware of the complaint procedure as I now have 2 open. Both are for a broadband service transferred in from PlusNet and ported via a managed service to another supplier. I’d like to get this sorted but EE seem incapable of doing anything other than insisting I pay for November when my service stopped in October. Threatening me with debt collection and extra charges is extortion and will result in legal action if carried out. I’ve formally notified and have had confirmation of end of service.
if EE are reading this please respond. I don’t need other community “help”.

Re: Fraudulent billing

XRaySpeX — Tue, 10 Nov 2026 07:05:47 GMT

Then why post here? This isn't EE CS and no one here can have access to your specific account.

Re: Fraudulent billing

Michael_D — Tue, 10 Nov 2026 08:22:34 GMT

Hi @EdFl

Welcome to the community.

I can understand your frustration at this and the need to get it resolved.

We don't have access to your account here in the community, but you've done the right thing in raising a complaint. As @XRaySpeX has mentioned, you can take the case to the ombudsman if you don't have satisfaction after 6 weeks, or there is a deadlock letter issued.

Michael