topic Re: Cannot Buy A plan in Contracts & Billing

Cannot Buy A plan

hitemel — Sat, 07 Nov 2026 07:45:28 GMT

Hello,
As someone who generally lives outside the UK, whenever I try to add a plan to my EE line from abroad, the system responds with: 

"Sorry, this payment didn't go through. Please try again.

You can call us on 150 from an EE mobile or 07953 966 150 from a landline or other mobile provider."

What could be the reason for this?

Re: Cannot Buy A plan

Chris_S — Sat, 07 Nov 2026 08:20:28 GMT

Hi @hitemel,

I can imagine it's frustrating when you're trying to add a plan, but you're getting a message saying the payment didn't go through.

Are you using a non-UK card to make the payment?

Do you have another card that you can use to make the payment?

Chris S