topic Re: Cancellation in Contracts & Billing

Cancellation

beezer — Fri, 06 Nov 2026 16:03:26 GMT

EE makes it so hard to cancel a contract. Of course, this is obviously intentional, and should be actionable. There appears no way to do it online, and they won't answer the phone. The whole service is awful, and the product scarcely works.

Re: Cancellation

G-2 — Fri, 06 Nov 2026 16:41:30 GMT

I'm having the same problem. I bought a 4g mobile solution to assist with downtime during a house move, and now I have no way to contact them other than the phone support system that leaves you on hold forever.

There isn't even an email address, let alone a web-chat option.

If I'd known before-hand I wouldn't have bothered.

Update: I eventually got through to a helpful person after about 20 mins on hold, so it *is* possible, it's just monumentally painful.

Re: Cancellation

XRaySpeX — Fri, 06 Nov 2026 17:15:20 GMT

You can't cancel a contract by app or online; only by phone or letter.

You may write to them giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your notice starts on receipt of your letter.

Re: Cancellation

ee_user14 — Fri, 06 Nov 2026 17:21:55 GMT

No UK telecoms operators have online cancellation options.

Re: Cancellation

Ali_A — Fri, 06 Nov 2026 18:20:24 GMT

Hi @beezer

To give your cancellation request you'll need to call Customer Service on 150 from your mobile, where a guide will be able to complete the request for you. Contact Us | Help & Support - EE

You can visit How do I cancel my Contract for other self-service options.

For some helpful information about your final bill once you've cancelled your line visit What Will Happen With My Bill | EE

Ali