topic Re: Change sim plan while flex pay still in contract in Contracts & Billing

Change sim plan while flex pay still in contract

AAlexandra01 — Tue, 18 Aug 2026 07:07:32 GMT

My airtime plan is up next month but my still have a year on my phone plan.

I saw another chat saying people had gone round in circles trying to change to sim only while still paying off the device and in the end found it can not be done.

I've been with EE since 2009 and due to changes of income I was planning on changing to a sim only to save money while still paying the device off but obviously that isn't possible so will be leaving EE as that is a ridiculous.

Can anyone advice how to go about cancelling my airtime plan and moving to a different phone provider while still paying the device and preferably keeping my number?

TIA

Re: Change sim plan while flex pay still in contract

Chris_B — Tue, 18 Aug 2026 07:11:11 GMT

@AAlexandra01 you most certainly can’t change to a different Sim only once you’ve completed your Airtime contract and continue paying for the device contract. if you want to change providers you cannot do this whilst you’re still in your Airtime contract period. Because if you do you require to pay off the remaining contract for your device. You just text PAC to 65075 to move your number to a different network. Make sure you have completed your airtime contract before you use the PAC to move your number. You’ll continue paying for the device for the remainder of that device contract.

Re: Change sim plan while flex pay still in contract

Schockwave — Tue, 18 Aug 2026 15:18:29 GMT

@AAlexandra01 , try ringing customer service and see if they can change your plan, once the two years are up, you cannot do it online, but would have to speak to customer service, they may be able to change it.

Re: Change sim plan while flex pay still in contract

Leanne_T — Wed, 19 Aug 2026 15:50:03 GMT

Hi there @AAlexandra01

Thanks for coming to the community.

Once your airtime contract has expired, you are able to change to a new SIM Only plan with us.

To get this changed, give us a call on 150 and one our guides will be happy to help 🙂

Leanne.

Re: Change sim plan while flex pay still in contract

AlexanderPSedlm — Tue, 03 Nov 2026 12:50:23 GMT

Hi. Please let me know how you did this as i've been going round in circles all day with EE Customer service.
I have 12 months left on my 24 month flex pay contract but the 24 month airtime contract has just ended. Naturally I though i could move the airtime to a new provider and keep paying the 12 month flex pay until the end.

Today i was told i needed to pay the remaining 12 months before i could move the airtime and there was nothing else they could do. This seems absurd.

please help/advise

thanks

Re: Change sim plan while flex pay still in contract

Chris_B — Tue, 03 Nov 2026 13:40:24 GMT

@AlexanderPSedlm you most definitely can change the airtime plan once that contract has been fulfilled. Call again and hopefully you’ll get someone more helpful.

Re: Change sim plan while flex pay still in contract

AlexanderPSedlm — Tue, 03 Nov 2026 13:47:51 GMT

Cool. Thank you. Called twice so far today. Same results. Will try again.

Re: Change sim plan while flex pay still in contract

chistery — Tue, 03 Nov 2026 13:50:14 GMT

@AAlexandra01

As @Chris_B says. call back. Pointing them to the flex pay help page may help:

How Flex Pay works

When your minimum airtime plan term ends, you can:

move to a different airtime plan
stay on a rolling monthly plan

You can do this even if you're still making payments under your Flex Pay agreement.

Re: Change sim plan while flex pay still in contract

AlexanderPSedlm — Tue, 03 Nov 2026 13:54:35 GMT

Nice one. Ultimate question then is do i have to stay with EE or can i move to a new airtime provider?

Re: Change sim plan while flex pay still in contract

Chris_B — Tue, 03 Nov 2026 13:59:37 GMT

@AlexanderPSedlm providing you’ve completed your original Airtime contract with EE then you can change to a different network provider and continue paying for the EE device a reminder of that contract term.

Re: Change sim plan while flex pay still in contract

AlexanderPSedlm — Wed, 04 Nov 2026 10:49:27 GMT

super helpful, thank you all

Re: Change sim plan while flex pay still in contract

AlexanderPSedlm — Thu, 05 Nov 2026 09:30:23 GMT

Just to say thank you all for your help. I spoke to someone yesterday who understood what needed to happen and they sorted everything out for me. Cheers.