https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1650599#M112210 <P>I keep getting texts and emails from EE asking me to upgrade my phone, when I only have a Sim only, when I try and upgrade the phone it tells me I am not eligible. Why is this the case and why are they asking me to do this if I am not allowed to. The one is coming up for two years old</P> Mon, 02 Nov 2026 11:58:57 GMT Herbiekev 2026-11-02T11:58:57Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1650599#M112210 <P>I keep getting texts and emails from EE asking me to upgrade my phone, when I only have a Sim only, when I try and upgrade the phone it tells me I am not eligible. Why is this the case and why are they asking me to do this if I am not allowed to. The one is coming up for two years old</P> Mon, 02 Nov 2026 11:58:57 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1650599#M112210 Herbiekev 2026-11-02T11:58:57Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1650613#M112211 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5078005">@Herbiekev</a>&nbsp;,</P><P>Welcome to the community,</P><P>You will have to speak to customer service, as they can take a look at your account, we have no way of knowing in this public forum, as there is no account access and we do not know who you are.</P> Mon, 02 Nov 2026 12:21:49 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1650613#M112211 Schockwave 2026-11-02T12:21:49Z