topic Re: Flex Pay.... in Contracts & Billing

Flex Pay....

Em2026 — Sun, 01 Nov 2026 15:21:36 GMT

Hardly use the app only if I need to upgrade.

What is Flexpay?

So I can't upgrade normally anymore unless I opt in for this Flexpay? I don't want two seperate contracts and direct debits.

Re: Flex Pay....

XRaySpeX — Sun, 01 Nov 2026 15:50:37 GMT

You seem to know already that it's separate contracts & DDs, a credit agreement for the device itself, usually 3 years, & t'other for the SIM airtime plan, usually 2 years. See How Flex Pay works

If you want a traditional contract with the device & SIM airtime plan bundled together, you will need to call CS to order it.

Re: Flex Pay....

Em2026 — Sun, 01 Nov 2026 15:45:59 GMT

I've never known about 3 year agreements. I've only ever had a 2 year contract and that's it. When I've upgraded in the past I've never come across this flex pay.

Re: Flex Pay....

XRaySpeX — Sun, 01 Nov 2026 15:50:58 GMT

FlexPay has come into play in the last 2 or so years.

Re: Flex Pay....

Em2026 — Sun, 01 Nov 2026 16:02:55 GMT

Makes sense that I've not heard of it then because my contract is nearly up after 2 years

Re: Flex Pay....

ee_user14 — Sun, 01 Nov 2026 18:54:34 GMT

@XRaySpeX wrote:
You seem to know already that it's separate contracts & DDs, a credit agreement for the device itself, usually 3 years, & t'other for the SIM airtime plan, usually 2 years.

The device credit agreement isn't "usually 3years", the length is a choice.

Re: Flex Pay....

XRaySpeX — Sun, 01 Nov 2026 19:42:22 GMT

@ee_user14 : I suppose I should have said "typically". Every query I've seen on here has been about a 2 year airtime plan with a 3 year device plan.