topic Re: Billed for Netflix despite cancelling subscription in Contracts & Billing

Billed for Netflix despite cancelling subscription

GrahamM457 — Sun, 25 Oct 2026 12:57:14 GMT

Hello,

I paid my Netflix subscription via phone bill, but not as an “add-on”. The subscription was cancelled on the Netflix website prior to this month’s bill being generated.

Despite the subscription coming to an end tomorrow, EE is still billing me on 28th for this months billing period.

Re: Billed for Netflix despite cancelling subscription

Debbie_G — Sun, 25 Oct 2026 14:44:11 GMT

Hi @GrahamM457.

Welcome to the community.

As your Netflix subscription was billed directly to your EE account, I'd recommend getting in touch with our customer support team. They will be able to review the charge and look into this further for you.

Debbie