topic Re: Mobile account not showing on website or app in Contracts & Billing

Mobile account not showing on website or app

Groe81 — Tue, 10 Jun 2025 08:33:08 GMT

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.

Can someone help me understand if it is something i am doing incorrectly or if there is an issue with my account please.

Re: Mobile account not showing on website or app

Northerner — Tue, 10 Jun 2025 09:28:10 GMT

Hi @Groe81

Have you added the line to your account. You can do this under the app link a product:

Thanks

Re: Mobile account not showing on website or app

Groe81 — Tue, 10 Jun 2025 11:44:18 GMT

Hi Norterner

I have tried this but to no success.

What is also concerning is when i log into the account on either the app or website, click on manage and then plans & subscriptions, i get a blank screen.

Re: Mobile account not showing on website or app

Alex_H — Tue, 10 Jun 2025 15:29:23 GMT

Hi @Groe81,

Welcome to the EE Community

Are you getting a specific error message when entering your mobile number on the link a product page? If so what is it saying?

If you are unable to link your mobile account to your EEID online, if you call one of our guides they should be able to help link it up.

Alex

Re: Mobile account not showing on website or app

ellivremos23 — Fri, 23 Oct 2026 21:25:00 GMT

I'm having a similar issue. Last time I logged into the App I could see my Broadband and mobile phone account details (we have family sims so was for all of the family). Logged in today and the mobile phone details are missing completely and don't seem to be able to link them either.

Re: Mobile account not showing on website or app

Chris_S — Sat, 24 Oct 2026 10:12:53 GMT

Hi @ellivremos23,

Could you check that the EE ID is the same as you've used previously?

If Broadband and mobile services were linked under one login, signing in with a different email address can sometimes mean only part of the account is visible.

Chris S