topic Paying my bill while abroad in Contracts & Billing

Paying my bill while abroad

d4v33vans — Sat, 17 Oct 2026 20:22:22 GMT

I’m in Germany and can’t pay my phone bill for some reason and it’s been cut off. How can I pay?

Northerner — Sat, 17 Oct 2026 20:38:58 GMT

You would have received warnings and known about this before your live was cut off..

Any payment will take up to 24- 48 hours to process.

Thanks

d4v33vans — Sat, 17 Oct 2026 20:43:01 GMT

The app doesn’t work and never has

Northerner — Sat, 17 Oct 2026 20:45:38 GMT

As per the latest link there are many ways to pay, direct debit is the best option but online banking, bank transfer, over the phone etc...

Thanks