Extra charges.

domii7121 — Sat, 17 Oct 2026 07:30:51 GMT

I feel very frustrated and cheated. When I signed a contract with EE, I was offered a mobile phone plan that included free cellular connectivity for my smartwatch—independent of the phone itself. I took out two contracts, one for myself and one for my husband. The representative told me that once the SIM cards arrived by mail, I would simply need to register them and everything would work. As it turns out, I cannot add two smartwatches to my account. To make matters worse, I’ve now received a bill and am being charged extra for my watch! I’ve been deceived, and on top of that, I’m being forced to pay for it. How do I remove this watch from my account? I’m seriously considering leaving EE; they’ve misled and deceived me just to trick me into signing a contract.

Re: Extra charges.

Alex_H — Sat, 17 Oct 2026 09:49:55 GMT

Hi @domii7121,

Thanks for visiting the EE Community

I am sorry to hear you are having an issue with the billing for your watch after taking out your plans recently. If your plan is an Essentials plus or higher then those do include unlimited data for your watch free with the plan. This is done by setting up a mobile data plan through the watch app on your phone, where it will take you to login to your EE account and add the plan.

Once the plan is added it should be discounted within 24 hours, if you are not seeing the discount for the watch on your bill please get in touch and one of our guides will help get it added and correct the charges if it should have been free.

If you do have two separate mobile numbers on your account, you should be able to add another watch plan if it is just the free watch plan included with the mobile plan you are looking to add. However it does require this being manually referred to our credit team if you are at your maximum number of lines on your account currently.

Please do reach out to our team and they should be able to look into resolving both issues for you.

Alex

topic Re: Extra charges. in Contracts & Billing

Extra charges.

Re: Extra charges.