topic Re: my bank statement shows i paid why isnt it showing on my account in Contracts & Billing

my bank statement shows i paid why isnt it showing on my account

koko1967 — Wed, 14 Oct 2026 12:04:16 GMT

my bank statement shows ive paid

Re: my bank statement shows i paid why isnt it showing on my account

koko1967 — Wed, 14 Oct 2026 12:19:26 GMT

i need someone asap, ive just gone and paid an extra 85.50

Re: my bank statement shows i paid why isnt it showing on my account

XRaySpeX — Wed, 14 Oct 2026 12:25:36 GMT

Patience! This public user discussion form is attended by users like you offering their help & advice in their own time.

Re: my bank statement shows i paid why isnt it showing on my account

Chris_B — Wed, 14 Oct 2026 12:34:24 GMT

@koko1967 Your account will update within 24h it doesn’t update immediately.

Re: my bank statement shows i paid why isnt it showing on my account

Christopher_G — Wed, 14 Oct 2026 15:08:32 GMT

Hi @koko1967

As @Chris_B said, it can take up to 24 hours for a payment to update on your EE account. If you've paid twice, once your account shows in credit our customer support team should be able to organise a refund for you.

Alternatively, it can be left on the account to go toward future bills.

Chris