topic How to close account of deceased parent? in Contracts & Billing

How to close account of deceased parent?

coffeehound — Wed, 07 Oct 2026 12:28:16 GMT

Hello, my Mum had a mobile broadband account. She died in June and I closed the DD in her bank account. Because she was out of the contract period I assumed this would stop the service. But we're now receiving demand letters.

No help articles refer to this situation. I would like to contact by email, but that isn't offered.

Anyone know the procedure please?

Re: How to close account of deceased parent?

Chris_B — Wed, 07 Oct 2026 12:31:57 GMT

@coffeehound sorry for your loss,

just cancelling a direct debit doesn’t terminate a contract even if it’s out of contract as it’s on a 30 day rolling contract once the minimum term has been reached. Have a read of THIS and it’ll guide you on what your need to do

Re: How to close account of deceased parent?

coffeehound — Wed, 07 Oct 2026 12:45:19 GMT

Thank you, Chris, just what I needed