topic Cannot find bill in Contracts & Billing

Cannot find bill

Melanie50 — Sat, 03 Oct 2026 16:12:21 GMT

I have been transferred from Plusnet and cannot find my contract details on the EE app or online.

I have followed instructions and it's just a Merry-go-round with no result.

XRaySpeX — Sat, 03 Oct 2026 16:59:59 GMT

Look in your online MyEE under Home > Plans & Subs > Your Mobile Plan.

Melanie50 — Sat, 03 Oct 2026 17:39:53 GMT

Went to Home and no option for "Plan".

Just advertising for products.

XRaySpeX — Sat, 03 Oct 2026 17:55:54 GMT

Ah, you never said it was BB. Have you linked it using its a/c no? Looks like you haven't!

Look in your online EE BB a/c under Manage > Your Plan for your end date & monthly fee.