topic Re: the itemised list on my laptop is not showing in Contracts & Billing

the itemised list on my laptop is not showing

abbataz — Fri, 02 Oct 2026 09:54:45 GMT

Good Morning

I am not able to see the list of itemsied usage on my laptop. normally i click pn plans and subscriptions select the number then click full usage, go to the bottom of the screen click on either calls or text then click update and it gives me all the latest calls and texts since my last bill. itt seems like a glitch as they are not showing please check and let me know

Re: the itemised list on my laptop is not showing

Peter_W — Fri, 02 Oct 2026 12:41:13 GMT

Welcome to the Community, @abbataz

Let's get this one checked out, just to be sure first of all, do you have full itemisation enabled on your account, and are these charges showing on your normal bills?

Also have you tried checking this from a different device / browser, or checked the EE app?

Peter

Re: the itemised list on my laptop is not showing

XRaySpeX — Fri, 02 Oct 2026 15:46:48 GMT

You need to download the bill before you can see the full breakdown.

You can only expect to see a full call list if you are already paying £2.50 pm for Itemised Billing. Otherwise you can expect to see only the chargeable call list, not those within your allowances, which will usually be the majority.