https://community.ee.co.uk/t5/Contracts-Billing/broadband-billing-in-app/m-p/1643282#M111707 <P>Broadband billing in app.&nbsp; Fails.&nbsp; The online instructions are clear enough to obtain a copy but then the app tells me 'we can't load your data'.&nbsp; So a classic case of left and right hands.&nbsp; I have been with EE for a number of years and so there really should be no issues with BT legacy (I am just speculating here ...).&nbsp; No email point for customer services - you have to write by post or call when they are open.&nbsp; I will try and call just because I have nothing else to do this morning and will add another post if they have anything useful to say about this issue.</P> Thu, 01 Oct 2026 06:41:03 GMT JHHgod 2026-10-01T06:41:03Z https://community.ee.co.uk/t5/Contracts-Billing/broadband-billing-in-app/m-p/1643282#M111707 <P>Broadband billing in app.&nbsp; Fails.&nbsp; The online instructions are clear enough to obtain a copy but then the app tells me 'we can't load your data'.&nbsp; So a classic case of left and right hands.&nbsp; I have been with EE for a number of years and so there really should be no issues with BT legacy (I am just speculating here ...).&nbsp; No email point for customer services - you have to write by post or call when they are open.&nbsp; I will try and call just because I have nothing else to do this morning and will add another post if they have anything useful to say about this issue.</P> Thu, 01 Oct 2026 06:41:03 GMT https://community.ee.co.uk/t5/Contracts-Billing/broadband-billing-in-app/m-p/1643282#M111707 JHHgod 2026-10-01T06:41:03Z