topic Re: REMEMBER TO RETURN YOUR KIT TV BOX EDGE in Contracts & Billing

REMEMBER TO RETURN YOUR KIT TV BOX EDGE

Clh1872 — Tue, 29 Sep 2026 02:13:12 GMT

I have received this reminder in an email

We got in touch recently about returning your kit.

Please send the following back to us so you won't be charged:

Item Charge Return-by date

TV Box Edge

£75

i have never received one of these items, I don’t even know what one looks like. I recently upgraded my iphone, I did return my old iPhone which you acknowledged but I don’t have anything else that I can return and I certainly do not want to be charged. Can you please double check this ?

Re: REMEMBER TO RETURN YOUR KIT TV BOX EDGE

XRaySpeX — Tue, 29 Sep 2026 03:04:24 GMT

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: REMEMBER TO RETURN YOUR KIT TV BOX EDGE

DarrenDev — Tue, 29 Sep 2026 05:42:46 GMT

@Clh1872 you (or someone with your account details) ordered the EE TV package on September 15th and then cancelled a few hours later. The TV Box Edge had already been dispatched, and was delivered to your home address on September 17th at 12:31pm. There's a photo from Royal Mail showing it being delivered to an open UPVC wood-effect front door.

Re: REMEMBER TO RETURN YOUR KIT TV BOX EDGE

Clh1872 — Tue, 29 Sep 2026 12:48:15 GMT

I think I have found the box that it arrived in now so is it this new item that I need to return?

Re: REMEMBER TO RETURN YOUR KIT TV BOX EDGE

DarrenDev — Tue, 29 Sep 2026 12:51:23 GMT

It'll say EE TV on it. Just follow the instructions in the email to return it to us.