topic Re: Working in US in Contracts & Billing

Working in US

Binz — Mon, 28 Sep 2026 03:42:09 GMT

I have been working in US for a few months but I wanted to maintain my UK number because I am returning back. I swapped it to a pay as you go sim. But I didn't realise I had a pending bill and they've closed by account. How do I go about getting my number back active and paying the payment that I have pending?

Re: Working in US

Chris_B — Mon, 28 Sep 2026 07:20:34 GMT

@Binz Your account isn’t closed it’s because you’ve changed it to PAYG and for what ever reason when doing this you can’t login to your account. You need to speak with customer support about this. You can also pay any outstanding bill while on the phone or you can use THIS to make that payment.

But have you been using that PAYG whilst in the US ?

Re: Working in US

XRaySpeX — Mon, 28 Sep 2026 13:11:48 GMT

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: Working in US

Binz — Mon, 28 Sep 2026 15:55:02 GMT

thank you for replying so quickly. I havent made any calls but I do use the
number for banking purposes since everything is connected to my EE number
hence I didnt want to terminate it completely..What do you suggest I do
going forward?

Re: Working in US

XRaySpeX — Mon, 28 Sep 2026 16:07:06 GMT

Phone CS as 2 of us has already siggested.

Re: Working in US

Ali_A — Tue, 29 Sep 2026 07:29:41 GMT

Hi @Binz

Just to add to what the other members have said- you'll want to keep your PAYG SIM from going into hibernation while you're abroad. You can find out more on our Pay as you Go hibernation page

Did you change to pay as you go AND make a call while in the UK, or after you had already left to the US?
You'll need to complete an activation of your PAYG SIM while in the UK before it will work for outgoing texts/calls abroad. To do this just make your first phone call while connected to the EE network, if you haven't done so already.

Ali