topic Re: Paying my last bill in Contracts & Billing

Paying my last bill

Celito — Sun, 27 Sep 2026 01:01:35 GMT

Hello.

Could you please provide guidance on how to contact the EE support team via online chat? I am currently abroad and need to discuss my expired mobile contract. Although my account is closed and I can view my final bill, I am experiencing difficulties processing the payment. I previously informed the EE team by phone that my sister would handle the payment on my behalf; however, when she attempted to contact them, they were unable to assist her. Would you be able to provide some assistance with this matter? I have attempted to call from abroad, but the call is too expensive and the connection has been unstable, resulting in disconnected calls.

Thank you

Paceli

Re: Paying my last bill

XRaySpeX — Sun, 27 Sep 2026 02:12:59 GMT

@Celito : How come your mobile contract has expired? Do you mean you cancelled it?

EE CS rightly wouldn't deal with your sister over your a/c unless you had previously arranged authorisation with CS for a 3rd party to speak on your behalf.

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Paying my last bill

Celito — Sun, 27 Sep 2026 03:42:48 GMT

Hello,

My mobile contract is scheduled to end this November, but as I will be abroad for a few months, I have requested to terminate the agreement early and settle the remaining balance. I informed the EE team by phone on August 15th or 16th that I had authorized my sister to pay my final bill; however, she has been unable to complete the process as they declined her request made on my behalf.

Paceli

Re: Paying my last bill

XRaySpeX — Sun, 27 Sep 2026 05:01:30 GMT

As long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app as "Talk to us".