topic Re: Upgrade Query - Sim Only in Contracts & Billing

Upgrade Query - Sim Only

soulmate82 — Wed, 23 Sep 2026 23:10:59 GMT

I currently 10 months into my ee sim only 24 month contract. I am looking to upgrade to a handset with an airtime agreement. When is it I will be able to do this?

Re: Upgrade Query - Sim Only

Chris_B — Thu, 24 Sep 2026 07:12:00 GMT

@soulmate82 it might be possible now. You’ll be best off calling customer support about this as they go through what options you do have

Re: Upgrade Query - Sim Only

bristolian — Thu, 24 Sep 2026 07:36:12 GMT

For new customers or those previously on PAYG, there is a 6month minimum-period from initial connection, after which you can upgrade from SIM-only to a handset-agreement.

For customers who were previously on a handset agreement and moved to SIM-only, you can move back at any time.

The T&Cs also reference a "SIM access" user who is subject to a 10month lockout, I suspect this is the social tariffs.