Urgent Request for Help With Suspended Mobile Line

Obi-B — Wed, 23 Sep 2026 09:39:49 GMT

Dear EE Customer Support,

My name is Obinna *****, and I am writing to sincerely ask for your understanding and help regarding my mobile account.

My current outstanding bill is £401, and unfortunately, I am not in a position to pay this amount at the moment. My line has now been suspended, and I am finding the situation very difficult.

I am currently going through a financially difficult period. I am struggling to meet my basic financial commitments and simply trying to sustain myself. I genuinely do not have the money available to clear the bill right now, and I do not have anyone I can turn to for financial help.

I fully understand that I have an outstanding balance, and I am not trying to avoid paying it. I am only asking EE to please give me some time and show me some understanding while I get myself back on my feet. I will pay the outstanding amount when I am financially able to do so.

If there is any possibility of allowing me to receive incoming calls and text messages, even temporarily, I would be extremely grateful. Having access to my phone is important, particularly while I am trying to deal with my current circumstances and get myself back into a more stable position.

I would sincerely appreciate it if someone could look at my account and consider my situation on a case-by-case basis. If there is a temporary arrangement, hardship option, or any other support EE can offer, I would be very grateful to be considered.

I am not asking for the debt to be cancelled. I am simply asking for some understanding and breathing space until I can afford to make the payment.

My details are:

Name: Obinna ********

Mobile number: 0**********

Address: ********

Thank you for taking the time to read my message and consider my circumstances. I would genuinely appreciate any help or flexibility you can offer at this difficult time.

Kind regards,

Obinna *********

[Mod edit - removed personal details. Please do not post any personal details in the public forum]

Re: Urgent Request for Help With Suspended Mobile Line

Lesley_W — Wed, 23 Sep 2026 10:02:20 GMT

Hi @Obi-B

Thanks for coming to our community.

I'm sorry to hear about your struggles, I appreciate how difficult of a time you are having and how important your phone is.

Our payment support team have lots of ways to help customers going through financial difficulty, have you spoken to them before to see if they can arrange a payment plan?

Lesley

topic Urgent Request for Help With Suspended Mobile Line in Contracts & Billing

Urgent Request for Help With Suspended Mobile Line

Re: Urgent Request for Help With Suspended Mobile Line