topic Re: Bereavement in Contracts & Billing

Bereavement

MrsMac2 — Tue, 22 Sep 2026 18:14:02 GMT

Why does EE keeping demanding money from an 86 year widow when her husband has just died. The bills just keep on coming despite numerous calls to the bereavement team. It is totally unacceptable in my opinion. She is in bits and keeps getting letters demanding money. How despicable

Re: Bereavement

XRaySpeX — Tue, 22 Sep 2026 20:59:58 GMT

@MrsMac2 : Sorry to hear of her loss but has anyone on her side offered to EE to take over the a/c or instructed EE to cancel it?

See Changing an account in the case of a life event

Notify us of a bereavement
Use this online form to notify us of a bereavement.
We’ll need this information:
the account holder’s name and number
a number to we can contact you on
You can also notify us by phone.
Call 150 from an EE phone or 07973 100 150 from any phone.
If you experience a bereavement, you can either:
disconnect their broadband or number and close their account
transfer the connection or number to someone else

Re: Bereavement

Leanne_T — Wed, 23 Sep 2026 07:08:50 GMT

Hi @MrsMac2

I'd like to offer my sincere condolences to you all and I'm so sorry to hear she is receiving these letters at such a difficult time.

I would like to get her some help, and have sent you a private message for some extra details.

Speak to you soon.

Leanne.