topic Re: Add to plan query in Contracts & Billing

Add to plan query

Jules1270 — Thu, 09 Jun 2022 13:32:08 GMT

I currently on a 24 month device pay monthly which is due to expire on the 24th July, now as currently have add to plan accessories on my account, what happens if I move to sim only, will these carry on as normal?

Re: Add to plan query

Schockwave — Thu, 09 Jun 2022 14:59:48 GMT

@Jules1270 , your add to plan will not change if you change to a sim only plan, those should just carry on as normal.

Re: Add to plan query

Mark06 — Sun, 20 Sep 2026 16:50:02 GMT

I have add to plans on a line that ran out of contract in march and I’d like to cancel as I’m paying £60 for a phone that is already paid off and I can barely afford it as I’m paying for other lines too. I’d like to know if these add to plans can be moved over to another line.

Re: Add to plan query

Ritu_D — Mon, 21 Sep 2026 07:44:51 GMT

Hi @Mark06

Welcome to the community.

If you are cancelling your contract entirely then the remaining balance for your add to plan would be due as a lump sum.

However, if you are upgrading that line to a new phone or sim only then the add to plan payments would remain the same.

It might be worth speaking with our guides to go through your options.

Thanks

Ritu