topic Re: No Order Confirmation in Contracts & Billing

No Order Confirmation

Kharean258 — Thu, 17 Sep 2026 09:57:15 GMT

I have placed an order for an e-SIM with my direct debit details.
Apart from an email about the contract summary, there is no clear direction of when I will receive details on how to proceed, or activate my e-SIM.
Obviously, I'm unable to use the EE app to get in touch with the staff as I'm not onboard yet.
Any other way to check if my order went through?

Re: No Order Confirmation

roy_c — Thu, 17 Sep 2026 10:12:04 GMT

I am exactly the same as you. Placed my order yesterday for the same SIM, no confirmation email received only the contract terms etc. Pretty poor really. I await their reply with interest!

Re: No Order Confirmation

Schockwave — Thu, 17 Sep 2026 11:51:56 GMT

Hello @Kharean258 , @roy_c ,

Welcome to the community,

Your SIM cards are sent via post, I believe it is now first class and should arrive within the next 2-3 days.

If you want more details, you would have to contact EE via a different phone using the number in my signature and pressing option 2.

Re: No Order Confirmation

Christopher_G — Thu, 17 Sep 2026 14:48:54 GMT

Hi @Kharean258 and @roy_c

Welcome to the community.

Thank you for ordering with us. You may be able to download the eSIM directly from the EE App, since you opted for a SIM only plan. You can find the instructions for different devices on this Download and use an EE eSIM help page.

If you have any problems doing that, or want to check your order, I recommend speaking with our customer support team.

Let us know how you get on please.

Chris