https://community.ee.co.uk/t5/Contracts-Billing/Return-my-phone-because-na-trap-in-the-contract/m-p/1640091#M111407 <P>I made a contract with EE about changes to my broadband an my mobile SIM and bought a Samsung galaxy S26&nbsp; 1 Tera. All for a one contract over the contract made on march/ 13/26. But all became a trap. I take the Galaxy S26 and give to the EE shop where I'm client and make everything . I'm wanting to know what the decision of EE . They promised 72 hours answer. It happened was 11/09/26. My contract was made on 03/09/26.&nbsp; &nbsp;I returned the phone on 11/09/26. I called EE and made all&nbsp; proceeds in on line.&nbsp; My name Neuza *****</P> <P>[Mod edit - removed surname and address. Please do not post personal details in the community]&nbsp;</P> Tue, 15 Sep 2026 11:23:37 GMT pis 2026-09-15T11:23:37Z https://community.ee.co.uk/t5/Contracts-Billing/Return-my-phone-because-na-trap-in-the-contract/m-p/1640091#M111407 <P>I made a contract with EE about changes to my broadband an my mobile SIM and bought a Samsung galaxy S26&nbsp; 1 Tera. All for a one contract over the contract made on march/ 13/26. But all became a trap. I take the Galaxy S26 and give to the EE shop where I'm client and make everything . I'm wanting to know what the decision of EE . They promised 72 hours answer. It happened was 11/09/26. My contract was made on 03/09/26.&nbsp; &nbsp;I returned the phone on 11/09/26. I called EE and made all&nbsp; proceeds in on line.&nbsp; My name Neuza *****</P> <P>[Mod edit - removed surname and address. Please do not post personal details in the community]&nbsp;</P> Tue, 15 Sep 2026 11:23:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Return-my-phone-because-na-trap-in-the-contract/m-p/1640091#M111407 pis 2026-09-15T11:23:37Z https://community.ee.co.uk/t5/Contracts-Billing/Return-my-phone-because-na-trap-in-the-contract/m-p/1640114#M111410 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3212893">@pis</a>&nbsp; this is a public forum not customer support no one here knows what you are on about. &nbsp;&nbsp;<BR /><BR /></P><P>&nbsp;You say you took the phone to a store, why ? &nbsp; you need to go back to that store&nbsp;</P> Tue, 15 Sep 2026 12:35:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Return-my-phone-because-na-trap-in-the-contract/m-p/1640114#M111410 Chris_B 2026-09-15T12:35:14Z