topic Re: Payments in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Payments/m-p/1639177#M111358 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1157768">@Daveya</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>If you have an active Direct Debit on your account then this payment will be requested from your bank a few days before &nbsp;it reaches your account. If you make a payment after this request has been put through then we will not be able to cancel it, and so we will still request the Direct Debit.&nbsp;</P> <P>If both payments are taken you can <A href="https://ee.co.uk/help/contact-ee" target="_blank">reach out to our team</A> to request a refund, or we will be able to use this towards the cost of your bill next month.&nbsp;</P> <P>Rach</P> Thu, 10 Sep 2026 07:18:37 GMT Rach_H 2026-09-10T07:18:37Z Payments https://community.ee.co.uk/t5/Contracts-Billing/Payments/m-p/1639111#M111357 <P>I paid my bill by card payment so why are youse trying to take another payment from my bank&nbsp;</P> Wed, 09 Sep 2026 17:09:17 GMT https://community.ee.co.uk/t5/Contracts-Billing/Payments/m-p/1639111#M111357 Daveya 2026-09-09T17:09:17Z Re: Payments https://community.ee.co.uk/t5/Contracts-Billing/Payments/m-p/1639177#M111358 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1157768">@Daveya</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>If you have an active Direct Debit on your account then this payment will be requested from your bank a few days before &nbsp;it reaches your account. If you make a payment after this request has been put through then we will not be able to cancel it, and so we will still request the Direct Debit.&nbsp;</P> <P>If both payments are taken you can <A href="https://ee.co.uk/help/contact-ee" target="_blank">reach out to our team</A> to request a refund, or we will be able to use this towards the cost of your bill next month.&nbsp;</P> <P>Rach</P> Thu, 10 Sep 2026 07:18:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Payments/m-p/1639177#M111358 Rach_H 2026-09-10T07:18:37Z