Appalling start

lewisguest15 — Mon, 07 Sep 2026 23:05:55 GMT

Within 24 hours I have taken out a contract with EE and cancelled it. Where do we start?

I had agreed to a sim only deal with student discount. Supposed to be £21.60 a month. First bill comes through and it’s £86. Over 4 times what it should be. I start an online chat where I am told there is a premium line rental deposit of £50 added (that I never ageeed to). After speaking to an advisor this is removed. Then we move on to the fact they have failed to apply the discount ( I have to show emails and contact agreements where the discount is listed) for them to reduce the payment. This only applies next month as a credit so I’m still paying more this month.

after all this I am kind of back to the bill I expect. During this process I am amazed that they try and sell me products. Bearing in mind I am complaining about a bill that is 4 times what it should be, the advisor asks me who my broadband is with and if I have heard of EE rewards. They tried to sell a service during a complaint.

I don’t make complaints ever. But I am genuinely astounded at how bad EE are

to finish the experience I asked to add my Apple Watch to my account as advertised as part of the unlimited data deal I selected. I was told my eligibility for this would be reviewed after 3 months. This was not mentioned at all during the contract agreement.

overall, the person i spoke to was woefully under trained, the service I have recieved is genuinely horrendous and luckily I have been able to cancel my contract during the cooling off period.

i have genuinely never felt the need to make a public complaint but EE have been so horrendously bad it is needed

Re: Appalling start

Katie_J — Tue, 08 Sep 2026 08:44:38 GMT

Good morning @lewisguest15.

Thanks for coming here and sharing this with us.

I'm sorry to hear your experience has not been great whilst making a complaint with our customer care team.

We appreciate your feedback.

Katie

Re: Appalling start

ee_user14 — Tue, 08 Sep 2026 14:50:28 GMT

@lewisguest15 wrote:
Within 24 hours I have taken out a contract with EE and cancelled it. Where do we start?

First bills are not generated within 24hours of connecting. A week perhaps, but not 24hours.

How exactly did you "agree to a student discount"? Was this online using a code, or face-to-face in a retail shop?

Some aspects of your story don't ring completely true.

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Appalling start

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