https://community.ee.co.uk/t5/Contracts-Billing/PDF-BILL-Unrecognized-format/m-p/1638434#M111260 <P>Hoping someone can help? &nbsp; I have just received notification of my first bill from EE. &nbsp;I have downloaded the pdf document but my MACBOOK tells me that the document cannot be opened as it is in a format not recognised by my laptop. &nbsp;Is there someone who knows how I can do this? &nbsp;Or someone at EE who can review the format of the documents they are creating?</P><P>Thanks</P><P>&nbsp;</P> Sat, 05 Sep 2026 09:48:12 GMT RJSMUM 2026-09-05T09:48:12Z https://community.ee.co.uk/t5/Contracts-Billing/PDF-BILL-Unrecognized-format/m-p/1638434#M111260 <P>Hoping someone can help? &nbsp; I have just received notification of my first bill from EE. &nbsp;I have downloaded the pdf document but my MACBOOK tells me that the document cannot be opened as it is in a format not recognised by my laptop. &nbsp;Is there someone who knows how I can do this? &nbsp;Or someone at EE who can review the format of the documents they are creating?</P><P>Thanks</P><P>&nbsp;</P> Sat, 05 Sep 2026 09:48:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/PDF-BILL-Unrecognized-format/m-p/1638434#M111260 RJSMUM 2026-09-05T09:48:12Z https://community.ee.co.uk/t5/Contracts-Billing/PDF-BILL-Unrecognized-format/m-p/1638445#M111262 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5046786">@RJSMUM</a>&nbsp;</P><P>Tried opening it in word.&nbsp;</P><P>I don't think this is an EE issue because I have just downloaded my bill ok.&nbsp;</P><P>Thanks&nbsp;</P> Sat, 05 Sep 2026 10:48:23 GMT https://community.ee.co.uk/t5/Contracts-Billing/PDF-BILL-Unrecognized-format/m-p/1638445#M111262 Northerner 2026-09-05T10:48:23Z