Mistaken payment on account

DomD94 — Fri, 04 Sep 2026 22:44:07 GMT

So basically my account was frozen because payment was late. I made a payment to my account as they told me to pay to re-activate my plan ect. The payment went through but I wasn’t unlocked. I then get a text saying please pay the outstanding amount to unlock your services but I couldn’t afford it but I had no choice but to pay it. Is there any way I can get my last payment refunded ? @

Re: Mistaken payment on account

Ali_A — Sat, 05 Sep 2026 10:41:59 GMT

Hi @DomD94

If you’re experiencing financial difficulties and are unable pay, our teams are here to support you through difficult times.

Have a look at our Help if you have problems paying your EE bill page for some things we can do to help and how to contact us.

Just to set expectations though, It's not possible to refund a payment that was made for a due bill. We can only arrange refunds if your account is in a positive balance/overpayment,.

Ali

topic Mistaken payment on account in Contracts & Billing

Mistaken payment on account

Re: Mistaken payment on account