topic Re: Lost my phone on 23-08-2026 in Contracts & Billing

Lost my phone on 23-08-2026

mansooralam56 — Wed, 02 Sep 2026 14:25:53 GMT

Dear admin I lost my phone on 23-08-2026 and submitted claim on same day, and next day I submitted my proof of purchased and last Friday I spoke with someone over the phone, but still I am waiting for my claim will approved or not. Please someone let me know how long i have to wait..

Re: Lost my phone on 23-08-2026

XRaySpeX — Wed, 02 Sep 2026 14:36:49 GMT

@mansooralam56 : This public user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Lost my phone on 23-08-2026

mansooralam56 — Wed, 02 Sep 2026 14:59:22 GMT

Re: Lost my phone on 23-08-2026

Northerner — Wed, 02 Sep 2026 15:03:22 GMT

Hi @mansooralam56

https://ee.co.uk/help/insurance/how-do-i-make-an-insurance-claim

Contact your insurance company as recommended.

Thanks