topic EE app issues in Contracts & Billing

EE app issues

Zoltan81 — Tue, 01 Sep 2026 14:26:41 GMT

Hi All,

My EE says my account is closed and they sent me a final bill, however I have a24 months contract (for 12 months) now and everything is working ok! Has anybody else got similar issue with the app please?

Re: EE app issues

Schockwave — Tue, 01 Sep 2026 15:39:35 GMT

Hello @Zoltan81 ,

Welcome to the community,

Did you change from a pay as you go to a monthly contract?

If that is the case, you would have to ring customer service and they can then sort that out for you, as you cannot use the same account pay as you go and then change to a pay monthly, if you get what I mean.

If that is not the case, I would still suggest speaking to accounts and they can take a look for you.

Re: EE app issues

Debbie_G — Tue, 01 Sep 2026 17:46:05 GMT

Hi @Zoltan81

I can understand why seeing a final bill and a closed account on the app would raise questions, especially as your service is still active.

As @Schockwave mentioned, I’d recommend getting in touch with our customer support team. They'll be able to check you're viewing the correct account and ensure everything is set up correctly.

Debbie