topic Re: Mobile upgrade in Contracts & Billing

Mobile upgrade

Robtew — Wed, 26 Aug 2026 14:48:13 GMT

Re: Mobile upgrade

Katie_J — Wed, 26 Aug 2026 16:47:37 GMT

Hello @Robtew.

Thanks for coming here.

I would love to see if I can help.

What was the reason given for you not being able to upgrade your out of contract handset to a cheaper plan?

Did you see the deal within your EE account?

Speak soon,

Katie

Re: Mobile upgrade

Robtew — Wed, 26 Aug 2026 17:36:48 GMT

I checked online with EE what offers were available for the phone I wanted. Was not available on my upgrade page unless I wanted to pay the extortionate price as there was something not allowing them to do so. I queried about cancelling my contract and starting again but was unresponsive and I was worried about losing items on my phone and the possibility of losing contact with hospital contacting me. All so upsetting and highliting my anxiety.

Re: Mobile upgrade

Katie_J — Wed, 26 Aug 2026 17:51:44 GMT

Thanks so much for confirming with me @Robtew.

When you have a moment please check your community inbox.

Speak soon,

Katie