topic Re: Can i swap my upgraded phone? in Contracts & Billing

Can i swap my upgraded phone?

Sharron55 — Tue, 25 Aug 2026 10:02:41 GMT

Hi! i just got a Samsung Flip 7 phone yesterday as an upgrade but i really dont like it. I'm 55 and prefer the style of my old phone. Can i swap it for another phone? How do i go about it?

Thanks in advance for any help 🙂

Re: Can i swap my upgraded phone?

XRaySpeX — Tue, 25 Aug 2026 11:54:46 GMT

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

Text RETURN to 150 from any EE mobile and follow the steps sent to you.

Re: Can i swap my upgraded phone?

Peter_W — Tue, 25 Aug 2026 14:45:18 GMT

Welcome to the Community, @Sharron55

As @XRaySpeX has mentioned above, if this was a purchase made online or over the phone, you can return this within 14 days if you change your mind.

You can find all the details you need to know here:

How to return your EE device or accessory (within 14 days) | Orders And Returns Help | EE

Typically we don't have a change of mind process for in-store purchases, but if you had any major issues we would recommend you head back to the point of purchase to discuss it with them directly.

Peter

Re: Can i swap my upgraded phone?

Chris_B — Tue, 25 Aug 2026 16:32:22 GMT

@Sharron55 just a point out you cannot swap the phone, the new contract will need be become void and your previous contract reinstated so you’re eligible to upgrade again to a device you want. This is after doing the above.